FAQs

We ship out your package within 3 business days if you are purchasing from Japan. If you are purchasing from the U.S., we ship out the package within 10 business days.
Yes, you can purchase teplo from the U.S. and Japan.
Yes, if you are not 100% satisfied with teplo, you can return your qualifying item(s) for a full refund within 14 days of purchase. Please refer to the return policy for more details.
teplo app runs on iOS Ver.13.0 or later, and on Android Ver.8.0 or later.
You can use “repeat brew”, which brews with the exact same brewing conditions of the previous brew, by long pressing the function button of teplo. We recommend you to use the teplo app to enjoy the full functions of teplo’s personalized tea experience.
Since we developed the teplo tea glass to provide the best tea experience, we recommend using the teplo glass, but you can certainly enjoy your teas without teplo tea glass.
You can subscribe to the teplo teas from the teplo app.
Yes, you will receive teplo official tea starter packages with your teplo tea pot.
Yes, you can brew your teas as well. You can set and save your favorite brewing conditions from the teplo app.
Sure! Please email to [email protected] anytime!